Refund Policy
At TaxicabJodhpur.com, we strive to provide reliable and satisfactory taxi services. However, we understand that circumstances may arise that require a refund. This Refund Policy outlines our procedures for processing refunds.
1. Eligibility for Refunds:
Refunds may be considered in the following situations:
- Cancellation by TaxicabJodhpur.com: If we cancel your booking due to unforeseen circumstances (e.g., driver unavailability, vehicle breakdown), you will receive a full refund.
- Significant Service Failure: If the provided service significantly deviates from the agreed-upon terms (e.g., excessive delays, incorrect route), you may be eligible for a partial or full refund.
- Overcharging: If you are charged more than the agreed-upon fare, the overcharged amount will be refunded.
- Double Payments: If you accidentally make a double payment for the same booking, the duplicate payment will be refunded.
- Cancellations by the customer: Refunds for customer initiated cancellations are subject to the following.
2. Cancellation Policy and Associated Refunds:
- Cancellations made within a certain time frame before the scheduled pickup: (Example: Cancellations made 2 hours or more before the scheduled pickup will receive a full refund minus a small processing fee).
- Cancellations made within a shorter time frame before the scheduled pickup: (Example: Cancellations made between 1 and 2 hours before the scheduled pickup will receive a partial refund of 50%).
- Cancellations made within a very short time frame, or after the scheduled pickup time: (Example: Cancellations made less than 1 hour before the scheduled pickup or after the scheduled pickup time may not be eligible for a refund).
- No-Shows: If you fail to show up at the designated pickup location and time, no refund will be issued.
3. Refund Process:
To request a refund, please follow these steps:
- Contact Us: Contact our customer support team via phone or email within [Number] hours of the incident.
- Provide Details: Provide your booking details, including your booking ID, pickup/drop-off locations, and the reason for the refund request.
- Supporting Evidence: If applicable, provide supporting evidence, such as photos, screenshots, or receipts.
- Review: Our customer support team will review your request and verify the information provided.
- Refund Approval: If your refund request is approved, we will initiate the refund process.
4. Refund Method and Timeframe:
- Refund Method: Refunds will be processed using the original payment method, unless otherwise agreed upon.
- Refund Timeframe: Refunds will typically be processed within 10 business days. The actual time may vary depending on your bank or payment provider.
5. Non-Refundable Items:
- Tolls, parking fees, and other extra charges incurred during the trip are generally non-refundable, unless they were incorrectly charged.
- Refunds will not be given for situations outside of the company’s control. (Example: traffic delays, weather conditions, etc.)
6. Changes to This Refund Policy:
- We reserve the right to modify this Refund Policy at any time.
- Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.
7. Contact Us:
If you have any questions or concerns about our Refund Policy, please contact us: